FAQ’s

Is the water fed pole system more effective than traditional methods?
The water evaporates without a smear or stain, glass remains cleaner for longer and the brushing action glides smoothly over vertical and horizontal bars, lifting dirt from sills and ledges at the same time.

How can pure water not leave any marks or droplets?
Bottled water, rain and tap water contain mineral deposits, pollution, calcium and chemicals.
Pure water is stripped of every element and is pure in every sense.
We produce pure water by using a technique called reverse osmosis.
The end result is 100% laboratory graded pure water.
Because of it’s purity, nothing can be deposited on the windows.

NB Following the first 1 to 2 cleans you may notice some minor spotting caused by previously used detergent. After these initial cleans you will notice your windows definitely stay cleaner and brighter for longer. And as we clean frames and sills you will have a better finish.

Can the water damage or stain my property or building?
No. More damage is caused from pollution in the rain or atmosphere.

Do I need to be there to let you have access?
Some of our customers like to be present, but the vast majority are happy to receive our schedule text, phonecall or email telling them that their windows are due the next day and they can unlock sidegates and shut all windows. When we have completed the clean, a payment slip, with our details, is posted through your front door and, if requested, an addressed envelope for your convenience.

What is the current law for working at height?
If a window cleaner was injured whilst working on your premises, in an extreme case, you could be held liable.
With True Shine Windows our customers do not have to worry about this.
We use a unique window washing system which is specially designed to perfectly clean and polish high-rise windows whilst standing on the ground.